# Knowledge base: AI, business processes and web design URL: https://goudbeek.com/en/notes Language: en Last updated: 2026-09-24 Provider: Goudbeek — Almere, the Netherlands — samgoudbeek2007@gmail.com > Goudbeek's knowledge base: practical articles on improving business processes, AI solutions for businesses, web design and AI security. Start reading here. The Goudbeek knowledge base collects practical articles on [improving business processes](https://goudbeek.com/en/process-improvement), [AI solutions for businesses](https://goudbeek.com/en/solutions), [web design](https://goudbeek.com/en/webdesign) and AI security. Sam Goudbeek writes them from the work Goudbeek does in Almere: map the process first, then build the simplest thing that works. ## [What is an AI agent? An explanation for businesses](https://goudbeek.com/en/notes/what-is-an-ai-agent) An AI agent works through a task on its own, within limits you set. How it differs from a chatbot, where it fits in a business, and how to start small. 24 Sept 2026 6 min read ## [Chatbot or AI agent: which one does your business need?](https://goudbeek.com/en/notes/chatbot-or-ai-agent) A chatbot answers questions; an AI agent does work. How to tell which one your business needs, what both require, and when it makes sense to combine them. 24 Sept 2026 6 min read ## [Implementing AI in a small business: where do you start?](https://goudbeek.com/en/notes/implementing-ai-small-business) Implementing AI in a small business starts with one recurring job, not a tool. Here is how to pick the process, set boundaries and test on real data. 24 Sept 2026 5 min read ## [Which business processes can you automate — and which should you leave alone?](https://goudbeek.com/en/notes/which-processes-to-automate) Which business processes can you automate? How to spot a good candidate, what to keep with people and what happens when an automated step fails. 24 Sept 2026 6 min read ## [Process analysis: how to map a business process](https://goudbeek.com/en/notes/process-analysis-mapping-a-process) Process analysis records how a process really runs: who does what, in which system, how often and where work waits. It shows you what to improve first. 24 Sept 2026 6 min read ## [What determines the price of an AI solution?](https://goudbeek.com/en/notes/ai-solution-pricing) Why there is no price list for AI solutions, which factors decide what one costs, and which questions to ask any supplier before you sign a quote. 24 Sept 2026 6 min read ## [What does a website cost? What sets the price](https://goudbeek.com/en/notes/website-cost-factors) What does a website cost? The price depends on pages, custom design, copy, languages, integrations, editing and hosting. How to compare quotes and save money. 24 Sept 2026 6 min read ## [How do you make a website that AI assistants can read?](https://goudbeek.com/en/notes/website-readable-by-ai-assistants) AI assistants such as ChatGPT read your website differently from a visitor. See how server-side rendering, real headings, schema.org and an FAQ help them. 24 Sept 2026 6 min read ## [AI terms for business owners: a glossary](https://goudbeek.com/en/notes/ai-glossary-for-business-owners) AI terms for business owners in plain language: from AI agent and RAG to prompt injection, with recognisable examples, so you ask suppliers better questions. 24 Sept 2026 8 min read ## [What an AI agent is allowed to do is a design decision, not a setting](https://goudbeek.com/en/notes/what-an-agent-is-allowed-to-do) The interesting question was never how clever the model is. It is what the thing can reach on a bad day, and who signed off on that. 2 Sept 2026 4 min read ## [The EU AI Act, for a business with one chatbot](https://goudbeek.com/en/notes/eu-ai-act-for-one-chatbot) You do not need to read the whole AI Act. You need to know which risk category your system falls in, and that it follows from what the system does rather than what it is built with. 18 Aug 2026 5 min read ## [Prompt injection, explained without the hype](https://goudbeek.com/en/notes/prompt-injection-without-the-hype) The attack is old news in a new costume: text arrives from outside and the system cannot tell instruction from content. What matters is what it reaches once it works. 29 Jul 2026 4 min read ## Wondering what yours is allowed to do? If you already run an agent or a chatbot that touches real data, the review goes through it against every question in these pieces. [Ask about a review](https://goudbeek.com/en/security) ## The process first, then the technology. We map how the work runs today, then build the simplest thing that works. Sometimes that is AI, sometimes an integration or a form. [Improving business processes](https://goudbeek.com/en/process-improvement)